Troubleshooting

Solutions for common issues with Provenance on iOS, iPadOS, macOS, tvOS, and visionOS

Provenance-Emu is a small team of volunteers. Before reaching out, check this guide and the FAQ — your answer is probably here.

Quick links: Crashes | Performance | ROMs & Import | Controllers | iCloud Sync | Saves | Skins | Installation | Advanced Debugging

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App Crashes

Crashes on Launch

App Store users:

1. Ensure your device is on iOS 16.0+ (Settings → General → About)

2. Restart your device (full power off → wait 10 seconds → power on)

3. Delete and reinstall Provenance from the App Store

4. If it persists, report on GitHub Issues

Sideloaders: If the app worked before but crashes after ~7 days, your provisioning profile has expired. Free Apple Developer accounts expire every 7 days — re-sign with AltStore or Sideloadly. Your saves and ROMs are safe. See Advanced Installation FAQ for details.

Crashes When Importing ROMs

• Archives containing folders will crash the app. Archive only loose files — do not include folder structure inside a .zip.

• Filenames with extra periods (e.g., Game.v1.2.rom) can cause crashes. Rename to remove extra dots before the extension.

• CD-based / multi-file ROMs should be uploaded one at a time. If importing breaks, delete the game from the app and from the file system (ROMs and Imports folders), then re-upload.

Crashes on Library Screen

This may indicate a corrupted database. Symptoms:

• Games appear duplicated

• Metadata or artwork missing

• Consistent crashes when browsing library

Fix: See Corrupted Database under Large Library Issues.

General Crash Steps

1. Force quit and restart — Double-tap Home → Swipe up on Provenance → Relaunch

2. Update to latest version — App Store → Provenance → Update

3. Restart device — Full power cycle

4. Reinstall — Delete app → Reinstall from App Store (saves in iCloud are preserved with Provenance Plus)

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Performance Issues

Game is Slow or Stuttering

Try these fixes in order:

1. Close background apps — Double-tap Home, swipe up on all other apps

2. Disable visual filters — Settings → Turn off Smoothing and CRT Filter

3. Lower internal resolution — Settings → Resolution Multiplier → 1x or 2x

4. Enable frameskip — Settings → Frameskip → Auto

5. Try an alternate core — If available, some cores perform better for certain games

6. Restart device — Power off for 10 seconds, then power on

Check your build: If the app is named "Prov Debug" on the Home Screen or Settings shows "DEBUG", you built the debug version by mistake. Debug builds have extra logging and no compiler optimizations — they're significantly slower. Rebuild using the Provenance-Release (iOS) or ProvenanceTV-Release (tvOS) scheme.

Specific Game is Slow, Others Are Fine

• Some games are inherently demanding (e.g., GoldenEye 007, Conker's Bad Fur Day on N64)

• Try a different ROM dump — bad/corrupted ROMs can hurt performance

• Check online compatibility lists for the emulator core

• Update Provenance — cores improve with each release

Audio Crackling or Popping

This means the CPU can't keep up with the audio buffer.

1. Enable frameskip (Settings → Frameskip → Auto)

2. Close apps playing background audio

3. Switch from Bluetooth to wired headphones/speakers (Bluetooth audio adds latency)

4. Disable in-game audio settings if available

Device Performance Guide

Device	What Runs Well	May Struggle
iPhone 8 / SE 2nd-3rd gen	NES, SNES, GB, GBA, Genesis, PS1	N64 (some titles), GameCube
iPhone 11-13	All above + N64, PSP	GameCube, Dreamcast (demanding titles)
iPhone 14+ / M1 iPad	All systems	—
Apple TV HD	16-bit and earlier, PS1	N64 (minor slowdown)
Apple TV 4K	All systems	—
Mac (Apple Silicon)	All systems	—

Full guide: Performance Optimization

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ROM and Import Issues

ROMs Won't Import

1. Check file format — See Formatting ROMs for supported formats per system

2. Don't include folders in archives — Zip only the ROM files, not a folder containing them

3. Check for extra dots in filenames — Files like Game.v1.2.rom can cause issues; rename to Game v1-2.rom

4. Verify the ROM isn't corrupted — Re-download if the file hash doesn't match known good dumps

5. Restart Provenance — Force quit and relaunch after importing

Games Missing from Library After Import

• Wrong file format — Loose .bin files from CD-based games may be detected as Sega Genesis ROMs. Use .cue + .bin pairs or .chd format instead.

• Missing BIOS — Some systems won't show games without BIOS files. See BIOS Requirements.

• ROM in Conflicts folder — If auto-detection fails, the ROM may be in the Conflicts folder. Check via the web server or Files app and move it to the correct system folder.

• Re-import — Delete the game from the library, then re-add the ROM.

Multi-Disc Games Not Working

Multi-disc games (e.g., Final Fantasy VII on PS1) require an M3U playlist file:

1. Create a text file named GameName.m3u

2. List each disc on its own line:

   GameName (Disc 1).chd
   GameName (Disc 2).chd
   GameName (Disc 3).chd

3. Import the .m3u file along with all disc files

Full guide: Advanced ROM Management

Region Pack ROMs (Multiple Versions in One Archive)

If importing an archive creates multiple identical-looking games, the archive likely contains multiple region versions. Extract the archive, keep only the region you want, re-archive, and re-import.

Black Screen After Launching Game

1. Missing BIOS — PlayStation, Sega CD, Saturn, and Dreamcast require BIOS files. Check BIOS Requirements.

2. Corrupted ROM — Try a different dump of the same game.

3. Wrong core — If multiple cores are available, try switching to an alternate core.

4. Report it — If the issue persists, report on GitHub Issues with the game name and system.

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Controller Issues

Controller Won't Pair

PlayStation / Xbox controllers:

1. Put controller in pairing mode:

   • PS4/PS5: Hold Share + PS button until light flashes rapidly

   • Xbox: Hold Pairing button (top edge) until Xbox logo flashes

2. On device: Settings → Bluetooth → Select controller

3. If it doesn't appear, power cycle the controller and try again

MFi controllers: Usually pair automatically when turned on near the device. If not, check Settings → Bluetooth.

Controller Keeps Disconnecting

1. Check battery — Low battery is the #1 cause of disconnects

2. Reduce Bluetooth interference — Move WiFi routers, microwave ovens, and other Bluetooth devices away

3. Apple TV: Use Ethernet — Wired internet frees up the WiFi/Bluetooth antenna, improving stability

4. Forget and re-pair — Settings → Bluetooth → Tap (i) on controller → Forget This Device → Re-pair

Buttons Not Responding or Wrong Mapping

1. Update controller firmware — Connect to PS5/Xbox console to update, or use the manufacturer's app (8BitDo Firmware Updater, etc.)

2. Check MFi profile limitations — MFi controllers lack Select/Start; Provenance maps L2 = Select, R2 = Start for systems that need them

3. iCade controllers — These use keyboard hacks and have limitations. Only one iCade controller can be used at a time. Cannot use iCade and MFi simultaneously.

4. Restart the game — Close and relaunch the current game

Full guide: Controllers & Controls | Controller Recommendations

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iCloud Sync Issues

Sync Not Working

Requirements:

• Active Provenance Plus subscription (Apple TV gets free CloudKit sync)

• Available iCloud storage

• Active internet connection on all devices

• Same Apple ID signed in on all devices

Fixes:

1. Toggle sync off and back on — Settings → iCloud Sync → OFF → wait 10 seconds → ON

2. Force quit Provenance and relaunch

3. Check iCloud storage — Settings → [Your Name] → iCloud (may be full)

4. Wait 10-15 minutes — Large libraries take time to sync initially

Sync is Stuck or Slow

1. Force quit Provenance

2. Disable iCloud Sync in Provenance settings

3. Re-enable iCloud Sync

4. Restart device

5. Wait 10-15 minutes for the queue to process

"Not Enough iCloud Storage"

1. Check usage: Settings → [Your Name] → iCloud → Manage Storage

2. Delete old device backups you no longer need

3. Upgrade iCloud plan ($0.99/month for 50 GB)

4. Disable sync for less-played systems to reduce usage

Sync Conflicts Between Devices

• Only enable iCloud sync on one version of Provenance (don't sync both App Store and sideloaded versions)

• If using multiple devices, let one device finish syncing before starting the other

• If saves conflict, the most recent save wins

Full guide: iCloud Sync Troubleshooting

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Save Issues

Battery Save Not Loading

• Filename must match exactly: [ROM-Filename].sav

• The save must be from the same region/version of the ROM — saves are not compatible across different ROM versions

• Try re-importing the save file

Save States Not Working After Update

Save state compatibility between app updates is NOT guaranteed. Core updates can change how save states are stored, making old states incompatible.

Best practices:

• Before updating Provenance, launch important games and create in-game saves (battery saves) — these are more portable than save states

• Save states are tied to the specific emulator core version — switching cores means old states won't load

• Battery saves (.sav / .srm) are the safest long-term save format

Save States from Other Emulators

Save states from RetroArch or other emulators generally won't work unless they use the exact same core version. Battery saves (.srm, .sav) are much more compatible across emulators.

Full guide: Game Saves

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Skin Issues

Skin Not Showing in Browser

1. Check file extension — must be .deltaskin, not .zip

2. Verify system compatibility — not all skins support all systems (DS not supported; 3DS not supported on tvOS)

3. Force quit Provenance and reopen

4. Re-import the skin

Skin Looks Corrupted or Glitchy

1. Re-download the skin (may have been corrupted during download)

2. Check device compatibility (some skins are iPhone-only or iPad-only)

3. Update Provenance to the latest version

4. Report to the skin creator via DeltaStyles or GitHub

Buttons Don't Respond with Custom Skin

1. Check that the skin's info.json has correct button mappings

2. Toggle "Touch Controls" off and back on in Settings

3. Try a different skin to isolate if it's skin-specific

4. Restart the game

Performance Slowdown with Skins

Complex skins with detailed graphics can add overhead. Try a simpler skin, close background apps, and disable CRT/Smoothing filters.

Full guide: Skins Guide

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Installation Issues

App Store

Problem	Solution
"Not available in your region"	Use different Apple ID from supported region, or sideload instead
"Not enough storage"	Provenance needs ~2.5 GB + space for games. Free up 10+ GB recommended
Installation stuck	Force-close App Store → Restart device → Try again. Check Apple System Status
Crashes immediately on launch	Ensure iOS 16.0+ → Restart device → Delete and reinstall

Sideloading

Building from Source

Full guides: Building from Source | Sideloading | Advanced FAQ

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Large Library Issues

Library Loading is Slow

1. Delete ROMs you no longer play

2. Optimize artwork — compress cover images under 500 KB

3. Clear cache: Settings → Advanced → Clear Cache

4. Restart device

5. Temporarily disable iCloud sync while loading

Corrupted Database

Symptoms: Duplicated games, missing metadata, crashes on library screen.

Last resort — this rebuilds your entire library index. Only do this if other fixes haven't worked.

Fix:

1. Force quit Provenance

2. Open Files app → On My Device → Provenance

3. Delete the Provenance.realm file

4. Restart Provenance — the library will rebuild automatically (may take 10-30 minutes for large collections)

This does NOT delete your ROMs or saves — only the library index. Your games will be re-scanned and re-imported.

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Advanced Debugging

If you're comfortable with developer tools, you can dig deeper into issues:

Viewing Crash Logs (iPhone/iPad)

1. Go to Settings → Privacy & Security → Analytics & Improvements → Analytics Data

2. Search for Provenance log files and tap to view

3. Use the share button to send logs to the Discord #help channel

Live Logging with NSLogger (Preferred)

Provenance uses CocoaLumberjack for logging. You can view logs in real time using NSLogger:

1. Download NSLogger.app on your Mac

2. Open NSLogger

3. Ensure your device and Mac are on the same network

4. Open Provenance on your device

5. The NSLogger window will populate automatically

Tips:

• Filter with the search bar (upper right)

• Filter by severity: Cmd+0 through Cmd+4 (0 = Error, 1 = Warning, 2 = Info, 3 = Debug, 4 = Verbose)

• Toggle the f button on the bottom toolbar to see source file and line numbers

Crash Reports via Xcode

1. Open Xcode

2. Window → Devices and Simulators

3. Select your device (connect via USB if not available over WiFi)

4. Click View Device Logs (may take a minute to download)

Live Logging via Xcode

1. Build and run Provenance from Xcode

2. If the console isn't visible: View → Debug Area → Show Debug Area

3. Provenance debug output will appear as you use the app

The app must be started from within Xcode for live logging to work.

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Still Need Help?

We're here to help!

1. Search GitHub Issues — Your problem may already be reported

2. Join Discord — Live community support in the #help channel

3. Report a bug — Open a new GitHub Issue with your device model, OS version, Provenance version, steps to reproduce, and crash logs if available